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We care about your health and that of our employees.
With the following rules, we keep it safe for everyone:

Wearing a mouth mask is mandatory;
We limit the number of people to 1 person per 10m², keep a safe distance (1m50) from each other;
Follow the indicated routing in the shop;
No families, max. 1 person per shopping cart;
Avoid physical contact;
Only touch the products you want to buy;
Wash and disinfect your hands;
Cough or sneeze in a paper handkerchief or in the inside of your elbow;
We urge you to make the payments electronically,
cash euro- and pound payments are still possible.


Thank you for your confidence!

 

Shopping across the border

UPDATE 18/09

Source: https://diplomatie.belgium.be/fr/Services/voyager_a_letranger/conseils_par_destination/france

The border residents and workers on the French-Belgian border, who come from or go to a red zone (according to the Belgian authorities), are not obliged to put themselves in quarantine or to carry out a Covid-19 test. For stays of less than 48 hours in Belgium or abroad, they are not obliged to fill in the Passenger Locator Form.
These persons may travel on both sides of the border to go to the workplace or to carry out usual or occasional activities (e.g.: shopping, visiting a family member or an acquaintance, medical visit, recreational activities, ...). They must respect the distance and other protective measures.

We're open

UPDATE 17/09

We are open 7/7 for your local shopping, as usual!

We will publish new updates as soon as possible.

Wearing a mouth mask is mandatory in shops in Belgium

UPDATE 10/07

From 11/07/2020, wearing a mouth mask is mandatory in shops in Belgium. We ask you to take this into account when you visit one of our shops and to bring your own mouth mask. All other precautions apply.

We look forward to welcoming you to our stores in the best possible conditions!

Reopening Real Tobacco Original and crossing the border

UPDATE 08/07

Real Tobacco Original will reopen on Friday 10 July.

When travelling from the UK to Belgium you will have no problem crossing. The borders are now fully open.

If you travel from the 10th of July it will no longer be necessary to self-isolate when returning to the UK.

All shops are open again

UPDATE 10/06

All shops are open again from Wednesday 10 June, at the moment only Real Tobacco Original in Adinkerke is still closed.

Our stores are opening again on May 11th!

UPDATE 07/05

We are open from Monday, May 11th!
In order to guarantee your safety and that of our employees, please respect the security measures.

Our shop Real Tobacco De Arend has been opened!

UPDATE 31/03

Our shop Real Tobacco Warehouse was closed on 29 March. We would like to welcome you in our new shop, only 2 km away!

Next stores are currently open.

Truck drivers making purchases in Real Tobacco De Arend can still use the parking at Real Tobacco Warehouse.

Some shops reopened with the necessary measures

UPDATE 20/03

During the closure of our stores from 16 to 22 March, we made the necessary preparations to reopen some of our stores.

Your safety and that of our employees is our top priority. We also thank you for following up these measures perfectly.

As from Monday 23 March, the following stores will reopen, this in function of providing the necessary services and goods for commercial transport.

All shops closed from Tuesday morning March 17, 2020

UPDATE 16/03

Dear customers,

Due to the developments of the past days and hours, we have made a decision that seems to us to be the only right one: we will close all our stores from Tuesday morning, March 17, 2020. Given the influx we have known over the past few days, we think this is the only correct decision for our employees, but especially for you as a loyal customer.

We will continue to monitor the situation and provide a new update on our website on Friday 20 March 2020. We hope that all the measures taken will have the desired effect. 

We hope for your understanding for this difficult choice, which was only made out of a standpoint for everyone's safety and well-being. 

We wish everyone good health and expect to welcome everyone back in the near future!

Real Tobacco Warehouse remains open for the time being

UPDATE 15/03

As part of the provision of essential services and goods and for the supply of food, our Real Tobacco Warehouse store and sanitary facilities will remain open for commercial transport and pre-orders until further notice.

Click for route to Real Tobacco Warehouse: http://bit.ly/2w9qwku

Important notice

UPDATE 13/03

As of today all our shops are closed in the weekend, we are open during the week from Monday to Friday. We will of course keep you informed when we receive new information.

This page was last modified on 18/09/2020 at 11.30am.